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Rooms
Make yourself at home in one of the 60 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Amenities
Don't miss out on recreational opportunities including an outdoor pool and a fitness center.
Dining
Enjoy a meal at El Mural or snacks in the resort's coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Continental breakfasts are available daily from 7:00 AM to 11:30 AM for a fee. Business, Other Amenities Featured amenities include a 24-hour front desk, multilingual staff, and ATM/banking services. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite. Attractions Distances are displayed to the nearest 0.1 mile and kilometer. Quinta Avenida - 0.1 km / 0.1 mi Mario Villanueva Stadium Madrid - 0.2 km / 0.1 mi Super Chedraui Selecto Avenida 10 - 0.3 km / 0.2 mi Mamitas Beach - 0.4 km / 0.2 mi Playa del Carmen Main Beach - 0.4 km / 0.2 mi Quinta Alegría Shopping Mall - 0.5 km / 0.3 mi Calle Corazón - 0.8 km / 0.5 mi Pier Navega - 0.8 km / 0.5 mi Calle 12 - 0.8 km / 0.5 mi Nuestra Senora del Carmen Catholic Church - 1 km / 0.6 mi Frida Kahlo Museum - 1.1 km / 0.7 mi 3D Museum of Wonders - 1.1 km / 0.7 mi Riviera Gran Casino - 1.2 km / 0.7 mi Coco Beach - 1.2 km / 0.7 mi Central Square - 1.2 km / 0.8 mi The nearest airports are: Cozumel Intl. Airport (CZM) - 34.9 km / 21.7 mi Cancun Intl. Airport (CUN) - 55.5 km / 34.5 mi Tulum Intl. Airport (TQO) - 106.1 km / 66 mi Renovation This property is closed from April 25 2026 to April 20 2028 (dates subject to change). The following facilities or services will be unavailable from April 21 2026 to November 30 2027 (dates subject to change): One of the bars/lounges One of the dining venues One of the swimming pools Breakfast Daily housekeeping Fitness facilities Parking area The property will be renovating from April 25 2026 to April 20 2028 (completion date subject to change). The following areas are affected: Bar/lounge Dining venue(s) Elevator Exterior Fitness facilities Front desk Guestrooms Hallway Lobby Parking area Swimming pool During renovations, the resort will make every effort to minimize noise and disturbance. Spoken Languages English Spanish Know Before You Go: Guests under 18 years old are not permitted at this adults-only property. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Cashless payment methods are available for all transactions. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). Fees: Fee for continental breakfast: approximately MXN 330.0 per person Pet fee: MXN 500 per pet (varies based on length of stay) Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Checkin Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Special Checkin Instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Checkin Time: 3:00 PM Checkin End Time: anytime Checkin Minimum Age: 18 Checkout Time: 12:00 PM
Hotel policies:
Check-in: 3:00
Check-out: 12:00
Avenida 1ra Norte, Playa del Carmen, MX