Grand Serai Congress & Spa

Renovation

• The following facilities or services will be unavailable from September 29 2025 to December 22 2026 (dates subject to change): Fitness facilities Spa Spa/Beauty services Swimming pool The following facilities are closed seasonally each year.
• They will be closed from September 15 to June 15: Swimming pool

Know Before You Go

• Cash transactions at this property cannot exceed EUR 500, due to national regulations.
• For further details, please contact the property using information in the booking confirmation.
• The seasonal pool will be open from June 20 to September 15. One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
• The negative COVID-19 test result requirement applies to all guests aged 4 and up.
• COVID-19 vaccination record requirement applies to all guests aged 18 and up.
• Fees: Late check-out is available for a fee (subject to availability) The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Mandatory Fees

• and Taxes: You'll be asked to pay the following charges at the property.
• Fees may include applicable taxes: A tax is imposed by the city and collected at the property.
• This tax is adjusted seasonally and might not apply year round.
• Other exemptions or reductions might apply.
• For more details, please contact the property using the information on the reservation confirmation received after booking.
• A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night We have included all charges provided to us by the property.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards; cash is not accepted
• Safety features at this property include a fire extinguisher
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions

• If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation.
• Front desk staff will greet guests on arrival at the property.
• At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
• The negative COVID-19 test result requirement applies to all guests aged 4 and up.
• COVID-19 vaccination record requirement applies to all guests aged 18 and up.
• For any questions, please contact the property using the information on the booking confirmation.
• Information provided by the property may be translated using automated translation tools.
• This property’s indoor pool will not be available from January 7, 2026 - December 22, 2026. This property’s indoor pool will not be available from September 26, 2025 - December 22, 2025.