The Alpine Palace New Balance Luxus Resort

Renovation

This property is closed from March 22 2026 to December 1 2027 (dates subject to change).

National Ratings

• Hotelstars Union assigns an official star rating for properties in Austria.
• This property is rated 5 stars.

Know Before You Go

• A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24. Only registered guests are allowed in the guestrooms.
• This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section).
• Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• Fees: Airport shuttle fee: EUR 500 per vehicle (roundtrip, maximum occupancy 6) Valet parking fee: EUR 27 per day Pet fee: EUR 35 per accommodation (varies based on length of stay) Service animals are exempt from fees Early check-in is available for a fee (subject to availability) A late check-out fee will be charged Rollaway bed fee: EUR 65 per day The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Mandatory Fees

• and Taxes: You'll be asked to pay the following charges at the property.
• Fees may include applicable taxes: A tax is imposed by the city: EUR 3.00 per person, per night.
• This tax does not apply to children under 15 years of age.
• We have included all charges provided to us by the property.

Checkin Instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, mobile payments, and cash Mobile payment options include: Apple Pay Cashless transactions are available Noise-free guestrooms cannot be guaranteed Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Special Checkin Instructions

• This property offers transfers from the airport and train station (surcharges may apply).
• Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
• Guests will receive an email within 72 hours before arrival with check-in instructions.
• Front desk staff will greet guests on arrival at the property.
• For any questions, please contact the property using the information on the booking confirmation.
• Information provided by the property may be translated using automated translation tools.