Serenade Punta Cana Beach & Spa Resort - All Inclusive

Important information:

• •Pets: not included (6000 DOP per guest per stay)
• •Front desk is open 24/7.
• •If the guests will arrive after 02:00 AM the should notify the hotel in advance and receive check-in instructions.
• •Pool access available from 9:00 AM to 6:00 PM.
• •Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
• •Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
• •This property advises that enhanced cleaning and guest safety measures are currently in place.
• •Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• •Personal protective equipment, including masks and gloves, will be available to guests.
• •Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
• •Contactless check-out is available.
• •Enhanced food service safety measures are in place.
• •Individually-wrapped food options are available through room service.
• •Each guestroom is kept vacant for a minimum of 24 hours between bookings.
• •This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).