Cocana Resort

Know Before You Go

• Pool access available from 7:00 AM to 7:00 PM.
• Reservations are required for massage services and spa treatments.
• Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
• No pets and no service animals are allowed at this property.
• A car is required for transportation to and from this property.
• Fees: Fee for cooked-to-order breakfast: approximately USD 45 for adults and USD 30 for children Airport shuttle fee: USD 89.37 per vehicle (one-way, maximum occupancy 2) Early check-in is available for a fee (subject to availability) Late check-out is available for a fee (subject to availability) The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, mobile payments, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Special Checkin Instructions

• Guests must transfer via boat and shuttle to the property.
• Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking.
• This property offers transfers from the ferry terminal (surcharges may apply).
• To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation.
• The front desk is open daily from 7:00 AM - 11:00 PM.
• Guests will receive an email within 7 days before arrival with check-in instructions.
• The front desk is staffed during limited hours.
• Information provided by the property may be translated using automated translation tools.