Resort Grand Ocean Bay Resort Phu Quoc

Know Before You Go

• Pool access available from 8:00 AM to 6:00 PM.
• Reservations are required for spa treatments.
• Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• A car is required for transportation to and from this property.
• Fees: Airport shuttle fee: VND 800000 per room (one-way) Airport shuttle fee per child: VND 500000 (one-way), (from 6 to 11 years old) The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Mandatory Fees

• and Taxes: You'll be asked to pay the following charges at the property.
• Fees may include applicable taxes: Breakage deposit: VND 1000000 Christmas Eve (December 24) Gala Dinner per adult: VND 3000000 Christmas Eve (December 24) Gala Dinner per child: VND 2000000 (from 1 to 10 years old) New Year's Eve (December 31) Gala Dinner per adult: VND 3000000 New Year's Eve (December 31) Gala Dinner per child: VND 2000000 (from 1 to 10 years old) We have included all charges provided to us by the property.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Special Checkin Instructions

• This property offers transfers from the ferry terminal and airport (surcharges may apply).
• To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation.
• Front desk staff will greet guests on arrival at the property.
• Information provided by the property may be translated using automated translation tools.