Grand Velas Riviera Maya - All Inclusive

Know Before You Go

• Reservations are required for golf tee times, massage services, and spa treatments.
• Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
• A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31. No pets and no service animals are allowed at this property.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• Fees: Early check-in is available for a fee (subject to availability) Late check-out fee: USD 65 (subject to availability) The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, and a security system
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions

• Front desk staff will greet guests on arrival at the property.
• For any questions, please contact the property using the information on the booking confirmation.
• Information provided by the property may be translated using automated translation tools.
• Additional fees apply for connecting/adjoining rooms and are subject to availability.
• This property's guestrooms are divided into 3 sections.
• Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool.
• Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle.
• Ambassador suites are located around the resort's main infinity pool.
• Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.