Banyan Tree Bintan

Know Before You Go

• One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• No pets and no service animals are allowed at this property.
• A car is required for transportation to and from this property.
• Fees: Rollaway bed fee: IDR 1512500.0 per night The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Safety features at this property include a fire extinguisher
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions

• This property offers transfers from the ferry terminal (surcharges may apply).
• To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation.
• This property doesn't offer after-hours check-in.
• To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation.
• Guests must contact the property in advance for check-in instructions.
• Front desk staff will greet guests on arrival at the property.
• For any questions, please contact the property using the information on the booking confirmation.
• Information provided by the property may be translated using automated translation tools.
• The unique architectural style of Banyan Tree Bintan Vilas may pose a potential risk for children below the age of 12 years.
• Guests with children should be advised that they will be required to read and sign a disclaimer form upon check-in.
• Guests should note that the hotel will not be responsible for any harm, injury, or loss that may be suffered by their child during the stay.
• A two-way private car transfer between Bintan ferry terminal and the resort is available.
• Guests must notify this property in advance of their anticipated arrival time.