Shangri-La Tanjung Aru, Kota Kinabalu

Renovation

• The following facilities or services will be unavailable from December 9 2025 to February 10 2027 (dates subject to change): One of the bars/lounges One of the dining venues One of the swimming pools Fitness facilities Recreation facilities The property will be renovating from October 28 2025 to February 10 2027 (completion date subject to change).
• The following areas are affected: One of the dining venues One of the swimming pools Bar/lounge Fitness facilities Lobby Select guestrooms Water park Guests will have access to the following alternate facilities during the

Renovation

Outdoor pool Recreational facilities

Renovation

• work will only be conducted during business hours.
• Every effort will be made to minimize noise and disturbance.

Know Before You Go

• Pool access available from 7:00 AM to 9:00 PM.
• Reservations are required for massage services and spa treatments.
• Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• A car is required for transportation to and from this property.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• Fees: Fee for buffet breakfast: approximately MYR 108 for adults and MYR 54 for children Covered valet parking fee: MYR 20 per day Rollaway bed fee: MYR 212.0 per night The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Cashless transactions are available Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
• The listed child breakfast fee applies to guests age 11 and younger.

Special Checkin Instructions

• Front desk staff will greet guests on arrival at the property.
• Guests are required to download the property's Shangri-La mobile app before check-in.
• Information provided by the property may be translated using automated translation tools.
• Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.