Four Seasons At West Lake

National Ratings

Property class, provided by our rating system, is based on property type, amenities, and services.

Know Before You Go

• Reservations are required for massage services and spa treatments.
• Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Cashless payment methods are available for all transactions.
• Fees: Fee for buffet breakfast: approximately CNY 336 for adults and CNY 168 for children Early check-in is available for a fee (subject to availability) Late check-in fee for check-in between 3:00 PM and 6:00 PM Late check-out is available for a fee (subject to availability) Rollaway bed fee: CNY 292.0 per night The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• This property affirms that it follows the cleaning and disinfection practices of
• Lead with Care (Four Seasons)

Special Checkin Instructions

• If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation.
• Front desk staff will greet guests on arrival at the property.
• If driving, please contact this property in advance for more information (e.g., directions).
• Information provided by the property may be translated using automated translation tools.