Hotel Okura Macau

Renovation

• The following facilities are closed seasonally each year.
• They will be closed from November 17 to April 2: Water park

Know Before You Go

• Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Cashless payment methods are available for all transactions.
• Fees: Fee for Japanese breakfast: approximately MOP 285.2 per person The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Mandatory Fees

• and Taxes: You'll be asked to pay the following charges at the property.
• Fees may include applicable taxes: Deposit: MOP 1000 per night We have included all charges provided to us by the property.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Rooms with club lounge access include benefits for single or double occupancy.
• Additional charges apply if occupancy is more than 2 guests.
• Guests booking a breakfast-inclusive rate plan receive breakfast for up to 2 adults (based on occupancy).
• Additional charges apply for children.

Special Checkin Instructions

• Front desk staff will greet guests on arrival at the property.
• For any questions, please contact the property using the information on the booking confirmation.
• Information provided by the property may be translated using automated translation tools.
• Passes to access the waterpark (Grand Resort Deck) are provided based on the number of paying guests per room.
• Additional guests must purchase day passes to access the waterpark.
• According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration.
• If the card could not be provided, guests are not allowed to stay.