JA Enchanted Island Resort

Know Before You Go

• Reservations are required for massage services and spa treatments.
• Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31. Children 7 years old and younger are not permitted at this adults-only property.
• Only registered guests are allowed in the guestrooms.
• A car is not required for transportation to and from this property.
• Cashless payment methods are available for all transactions.
• Fees: Airport shuttle fee: EUR 50 per vehicle (one-way, maximum occupancy 2) Early check-in is available for a fee (subject to availability) Late check-out is available for a fee (subject to availability) Rollaway bed fee: EUR 100 per night The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Mandatory Fees

• and Taxes: You'll be asked to pay the following charges at the property.
• Fees may include applicable taxes: A tax is imposed by the city: EUR 6.24 per person, per night.
• This tax does not apply to children under 13 years of age.
• We have included all charges provided to us by the property.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property affirms that it follows the cleaning and disinfection practices of
• Commitment to Clean (Marriott)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions

• Guests must transfer to the property via boat and shuttle and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation.
• This property offers transfers from the airport (surcharges may apply).
• To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation.
• Front desk staff will greet guests on arrival at the property.
• For any questions, please contact the property using the information on the booking confirmation.
• Information provided by the property may be translated using automated translation tools.
• Depending on tidal movements, guests booked in 'Hilltop' accommodations may have limited access to the beaches surrounding the island.
• Guests must arrange transfers from Mahe Boat Jetty to the property via boat.
• To guarantee transfers, guests must contact the property with their flight details at least 72 hours before their expected arrival.
• Contact the property using the information on the reservation confirmation received after booking.
• Daily boat transfer service is offered from Mahe Boat Jetty to the property at 9 AM, 10 AM, noon, 1:45 PM, and 4 PM; transfer service from the property to Mahe Boat Jetty is at 6 AM, 10:30 AM, 2:30 PM, and 4:30 PM.
• Outside of these hours, a boat transfer fee applies (EUR 20 per person, per way from 6 AM-6 PM, and EUR 30 per person, per way from 6 PM-midnight).