Sheraton Grand Xishuangbanna Hotel

National Ratings

Property class, provided by our rating system, is based on property type, amenities, and services.

Know Before You Go

• Pool access available from 8:00 AM to 10:00 PM.
• One child 12 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Some facilities may have restricted access.
• Guests can contact the property for details using the contact information on the booking confirmation.
• Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
• A car is recommended for transportation to and from this property.
• Parking height restrictions apply.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
• Fees: Fee for buffet breakfast: approximately CNY 138 to 160.9 for adults, and CNY 69 to 138 for children Airport shuttle fee: CNY 600 per vehicle (one-way) Early check-in is available for a fee (subject to availability) Late check-in fee for check-in between 4:00 PM and midnight Rollaway bed fee: CNY 380.0 per stay The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Mandatory Fees

• and Taxes: You'll be asked to pay the following charges at the property.
• Fees may include applicable taxes: Deposit: CNY 1000 per accommodation, per night Breakage deposit: CNY 1000 per stay We have included all charges provided to us by the property.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• Guests must contact this property in advance to reserve onsite parking and access to the hot springs
• This property accepts credit cards, debit cards, mobile payments, and cash
• Parties and events (including family gatherings, birthday parties and weddings) are allowed on site Long-term renters welcome Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a fire extinguisher and window guards
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property affirms that it follows the cleaning and disinfection practices of
• Commitment to Clean (Marriott)

Special Checkin Instructions

• This property offers transfers from the airport (surcharges may apply).
• Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
• If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation.
• Front desk staff will greet guests on arrival at the property.
• Information provided by the property may be translated using automated translation tools.