Meliá Serengeti Lodge Member of Meliá Collection

Know Before You Go

• A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Some facilities may have restricted access.
• Guests can contact the property for details using the contact information on the booking confirmation.
• Contactless check-out is available.
• Fees: Airport shuttle fee: USD 200 per vehicle (one-way, maximum occupancy 6) The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Mandatory Fees

• and Taxes: You'll be asked to pay the following charges at the property.
• Fees may include applicable taxes: Destination fee: USD 20 per person, per night.
• This fee does not apply to children under 4 years of age.
• Service fee: USD 70.8 per person, per night We have included all charges provided to us by the property.
• This property's mandatory tourism fee is required at check-in for park entry.
• From May 16 to March 14, the fee is USD 82.60 per adult, per day, and USD 23.60 per child (age 5-15 years), per day.
• From March 15 to May 15, the fee is USD 70 per adult, per day and the child fee remains the same.
• This property's mandatory service fee is required at check-in for hotel concessions.
• From July 1 to September 30, the fee is USD 70.80 per adult, per day, and USD 11.80 per child (ages 5-15 years), per day.
• From October 1 to June 30, the fee is USD 59 per adult, per day, and the child fee remains the same.
• This property's mandatory destination fee is for park entry per car and driver.
• The fee is USD 20 per day.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
• This property accepts credit cards and cash
• Safety features at this property include a fire extinguisher
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions

• This property offers transfers from the airport (surcharges may apply).
• Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
• This property doesn't offer after-hours check-in.
• Front desk staff will greet guests on arrival at the property.
• The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
• Other arrangements must be coordinated with the property prior to arrival.
• For any questions, please contact the property using the information on the booking confirmation.
• Information provided by the property may be translated using automated translation tools.
• This property is located within a national park, and access is restricted to official gate operating hours.
• Guests who arrive after the gates have closed will not be able to enter the park or reach the lodge, so it is essential to contact the property after booking and again before arrival to confirm gate times.
• Guests who intend to participate in scheduled afternoon game drives must confirm the latest arrival time allowed with the property.
• Guests with dietary restrictions or food allergies should contact this property in advance.
• This property does not permit name changes on reservations.
• The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.