Atlantica Caldera Palace

Renovation

The property is closed between November 1 and March 30.

Know Before You Go

• Cash transactions at this property cannot exceed EUR 500, due to national regulations.
• For further details, please contact the property using information in the booking confirmation.
• The seasonal pool will be open from March 27 to November 02. Pool access available from 10:00 AM to 6:00 PM.
• Reservations are required for massage services and spa treatments.
• Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
• Fees: Late check-out is available for a fee (subject to availability) The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Mandatory Fees

• and Taxes: You'll be asked to pay the following charges at the property.
• Fees may include applicable taxes: A tax is imposed by the city and collected at the property.
• This tax is adjusted seasonally and might not apply year round.
• Other exemptions or reductions might apply.
• For more details, please contact the property using the information on the reservation confirmation received after booking.
• A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night We have included all charges provided to us by the property.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Cashless transactions are available
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Special Checkin Instructions

• Front desk staff will greet guests on arrival at the property.
• Information provided by the property may be translated using automated translation tools.