Palmaïa-The House of AïA: All Inclusive Wellness Resort

Important information:

• •Deposit: 15000 MXN per room per stay
• •As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.
• •Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
• •One child 3 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
• •Only registered guests are allowed in the guestrooms.
• •The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• •No pets and no service animals are allowed at this property.
• •This property advises that enhanced cleaning and guest safety measures are currently in place.
• •Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• •Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• •Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
• •The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.