Orpheus Island Resort

Know Before You Go

• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• Fees: Airport shuttle fee: AUD 530.00 per person (one-way) Airport shuttle fee per child: AUD 1060.00 (roundtrip), (from 2 to 17 years old) Credit card charges are subject to a surcharge of 1.59 percent The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards and debit cards; cash is not accepted
• Cashless transactions are available
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions

• Guests must transfer via Helicopter to the property.
• Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking.
• This property offers transfers from the airport (surcharges may apply).
• To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation.
• The front desk is open daily from 2:00 PM - 5:00 PM.
• This property doesn't offer after-hours check-in.
• The front desk is staffed during limited hours.
• For any questions, please contact the property using the information on the booking confirmation.
• Information provided by the property may be translated using automated translation tools.
• Orpheus Island Lodge is accessible only via helicopter.
• Guests must arrange transfers (surcharge) from Townsville Airport to the property, which is 30 minutes away via helicopter.
• To guarantee transfers, guests must contact Northern Escape Collection Reservations in advance using the information on the reservation confirmation received after booking.
• Daily scheduled helicopters transfers operated by Nautilus Aviation are subject to availability and payload restrictions.
• Luggage in excess of 15 kg/person (one small bag) may incur a fee and a private helicopter charter may be required.
• All helicopter transfer payments are made through Orpheus, on behalf of Nautilus Aviation.