Sofitel Macau At Ponte 16

Renovation

• The following facilities or services will be unavailable from February 2 2026 to January 25 2028 (dates subject to change): Bar/Lounge(s) The property will be renovating from January 27 2026 to January 26 2028 (completion date subject to change).
• The following areas are affected: Bar/lounge During

Renovations

, the hotel will make every effort to minimize noise and disturbance.

Know Before You Go

• Reservations are required for massage services and spa treatments.
• Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Some facilities may have restricted access.
• Guests can contact the property for details using the contact information on the booking confirmation.
• No pets and no service animals are allowed at this property.
• A car is required for transportation to and from this property.
• Parking height restrictions apply.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• Fees: Fee for buffet breakfast: approximately MOP 185 for adults and MOP 98 for children Rollaway bed fee: MOP 300.0 per night The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards and cash
• Cashless transactions are available
• Some water is reused through a grey water recycling system
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions

• Front desk staff will greet guests on arrival at the property.
• Information provided by the property may be translated using automated translation tools.
• Disposable personal items such as toothbrushes, combs, loofahs, razors, nail files, and shoe brushes are available on request.
• According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration.
• If the card could not be provided, guests are not allowed to stay.