Occidental Bilbao Hotel

Renovation

• The following facilities are closed seasonally each year.
• They will be closed from August 15 to August 22: Spa The property will be renovating from August 24 2026 to August 30 2026 (completion date subject to change).
• The following areas are affected: Fitness facilities Sauna Spa

Renovation

• work will only be conducted during business hours.
• Every effort will be made to minimize noise and disturbance.

Know Before You Go

• Cash transactions at this property cannot exceed EUR 1000, due to national regulations.
• For further details, please contact the property using information in the booking confirmation.
• The seasonal pool will be open from June to September.
• Pool access available from 10:00 AM to 8:00 PM.
• Reservations are required for massage services and spa treatments.
• Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Contactless check-in and contactless check-out are available.
• Fees: Fee for buffet breakfast: approximately EUR 20 per person Self parking fee: EUR 22 per day Spa fee: EUR 20 per day Facilities fee: EUR 20 per person, per day and includes use of: fitness facilities The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Safety features at this property include a fire extinguisher and a smoke detector
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
• Please note: Access to the spa and gym facilities is limited to once per day per person.

Special Checkin Instructions

• Front desk staff will greet guests on arrival at the property.
• Information provided by the property may be translated using automated translation tools.