Shantara Resort Port Douglas - Adults Only Retreat

National Ratings

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

House Rules

• Children welcome No pets No smoking
• Minimum guest age: 16

Know Before You Go

• Reservations are required for massage services.
• Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
• Guests under 16 years old are not permitted at this adults-only property.
• Only registered guests are allowed in the guestrooms.
• Parking height restrictions apply.
• The property is professionally cleaned.
• Contactless check-in and contactless check-out are available.
• Fees: Airport shuttle fee: AUD 52.00 per person (one-way) Late check-out fee: AUD 50.00 (subject to availability) Housekeeping is available for an additional fee The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards; cash is not accepted
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has indicated there is a smoke detector on the property
• Safety features at this property include a fire extinguisher, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property is professionally cleaned
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions

• This property offers transfers from the airport (surcharges may apply).
• Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
• The front desk is open during the following times: Monday - Sunday: 9:00 AM - 4:00 PM To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation.
• If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation.
• Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information.
• Front desk staff will greet guests on arrival at the property.
• For any questions, please contact the property using the information on the booking confirmation.
• Information provided by the property may be translated using automated translation tools.