Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Important information:

• •As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.
• •Front desk is open 24/7.
• •In case of check-in after 12:00 AM, guests should inform the hotel in advance and get check-in instructions. Contact information can be found on the booking confirmation.
• •<ul> <li>Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. </li><li>Guests under 18 years old are not permitted at this adults-only property. </li><li>No pets and no service animals are allowed at this property. </li><li>This property advises that enhanced cleaning and guest safety measures are currently in place.</li><li>The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays.</li><li>Personal protective equipment, including masks, will be available to guests.</li><li>Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.</li><li>Enhanced food service safety measures are in place.</li><li>Individually-wrapped food options are available for breakfast, lunch, and dinner.</li><li>This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).</li> </ul>