NIZUC Resort and Spa

Renovation

• The following facilities are closed seasonally each year.
• They will be closed from May 21 to May 23: One of the dining venues

Know Before You Go

• Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
• Cashless payment methods are available for all transactions.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
• Fees: Fee for buffet breakfast: approximately MXN 915 for adults and MXN 457.50 for children Pet fee: MXN 3055 per pet, per stay Service animals are exempt from fees Crib (infant bed) fee: MXN 2320 per stay Rollaway bed fee: MXN 3480 per stay The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Checkin Instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions

• This property doesn't offer after-hours check-in.
• Front desk staff will greet guests on arrival at the property.
• Information provided by the property may be translated using automated translation tools.
• All guests, including children, are required to present a valid government-issued ID card at check-in.
• Guests who are citizens or residents of Mexico must present their valid Unique Population Registry Code (CURP) at the time of check-in.
• Guests who are citizens or residents of other countries must present a valid passport at the time of check-in.
• Guests who are citizens or residents of Mexico must present their valid Unique Population Registry Code (CURP) at the time of check-in.
• Guests who are citizens or residents of other countries must present a valid passport at the time of check-in.
• Guests traveling with a service animal must contact the property prior to arrival.