Live Aqua Ciudad de México Bosques de las Lomas

Know Before You Go

• Reservations are required for massage services and spa treatments.
• Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section).
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• Parking height restrictions apply.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
• Fees: Fee for cooked-to-order breakfast: approximately MXN 400 to 1500 for adults, and MXN 400 to 1500 for children Airport shuttle fee: MXN 3000 per vehicle (roundtrip, maximum occupancy 4) Airport shuttle fee per child: MXN 2999 (roundtrip), (from 17 to 18 years old) Covered valet parking fee: MXN 200 per night Pet fee: MXN 2390 per pet, per night Service animals are exempt from fees Early check-in is available for a fee (subject to availability) Late check-out is available for a fee (subject to availability) The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash Long-term renters welcome
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and outdoor lighting

Special Checkin Instructions

• Guests will receive an email within 24 hours before arrival with check-in instructions.
• Front desk staff will greet guests on arrival at the property.
• If driving, please contact this property in advance for more information (e.g., directions).
• Information provided by the property may be translated using automated translation tools.
• It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian.
• Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.
• All guests, including children, are required to present a valid government-issued ID card at check-in.