Altitude at Krystal Grand Cancun - All inclusive

Important information:

• •As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.
• •Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
• •No pets and no service animals are allowed at this property.
• •This property advises that enhanced cleaning and guest safety measures are currently in place.
• •Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.
• •Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.
• •Enhanced food service safety measures are in place.
• •Individually-wrapped food options are available through room service.
• •Each guestroom is kept vacant for a minimum of 72 hours between bookings.
• •This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
• •This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
• •Late check-out is available for a fee (subject to availability, amount varies)
• •The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.