Ocean Escape Resort&Spa

House Rules

Children welcome No pets, service animals welcome Smoking permitted

Know Before You Go

• Children 16 years old and younger are not permitted at this property.
• Only registered guests are allowed in the guestrooms.
• The property is professionally cleaned.
• Contactless check-in and contactless check-out are available.
• Fees: Airport shuttle fee: NZD 50.00 per person (roundtrip) Early check-in fee: NZD 300 (subject to availability) Late check-out fee: NZD 300 (subject to availability) The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has indicated there is a smoke detector on the property
• Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property is professionally cleaned

Special Checkin Instructions

• This property offers transfers from the airport (surcharges may apply).
• Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
• The front desk is open daily from 8:00 AM - 4:00 PM.
• To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation.
• Guests must contact the property in advance for check-in instructions and key retrieval information.
• The front desk is staffed during limited hours.
• Information provided by the property may be translated using automated translation tools.