Kobe Portopia Hotel

Renovation

The following facilities or services will be unavailable from September 7 2026 to September 11 2026 (dates subject to change): Fitness facilities Sauna Spa Spa/Beauty services Swimming pool Tennis courts

Know Before You Go

• Reservations are required for massage services and spa treatments.
• Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 3 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ).
• Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• Some facilities may have restricted access.
• Guests can contact the property for details using the contact information on the booking confirmation.
• A car is not required for transportation to and from this property.
• Parking height restrictions apply.
• Guests with tattoos are not able to use the onsite public bathing facilities.
• Fees: Fee for buffet breakfast: approximately JPY 3700 to 3700 for adults, and JPY 1200 to 1900 for children Self parking fee: JPY 1000 per night Late check-in fee Facilities fee: JPY 2800 per person, per day The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
• Children under 17 years old are not allowed in the sauna.

Special Checkin Instructions

• Front desk staff will greet guests on arrival at the property.
• For any questions, please contact the property using the information on the booking confirmation.
• Information provided by the property may be translated using automated translation tools.
• Guests booked in Breakfast Included rate plans receive breakfast for the number of adults ages 13 and older included in the reservation.
• Breakfast fees apply for guests ages 4-12. Breakfast is included for children up to age 3. Access to the seasonal pool is available by reservation only.
• Guests must contact the property prior to arrival to reserve access.