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Rooms
Treat yourself to a stay in one of the 900 individually furnished guestrooms, featuring indoor private hot tubs and Smart televisions. Your memory foam bed comes with down comforters and Egyptian cotton sheets.
Rooms
have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 15 outdoor pools, a waterslide, and a steam room. Additional features at this property include complimentary wireless internet access, concierge services, and a hair salon.
Dining
Grab a bite at Mercado San Juan, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Wind down with a drink at one of the 12 bars/lounges or 3 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to noon. Business, Other Amenities Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Planning an event in Playa del Carmen? This property has facilities measuring 26372 square feet (2450 square meters), including a conference center. A roundtrip airport shuttle is complimentary (available 24 hours). Attractions Distances are displayed to the nearest 0.1 mile and kilometer. Cenote Santa Cruz - 0.8 km / 0.5 mi Xenses Park - 1.9 km / 1.2 mi Xcaret Eco Theme Park - 2.3 km / 1.4 mi Xplor Theme Park - 2.4 km / 1.5 mi Río Secreto - 3.5 km / 2.2 mi Ferry to Cozumel - 4.9 km / 3.1 mi Centro Maya Shopping Center - 6.5 km / 4 mi Playacar Beach - 6.8 km / 4.2 mi Piste Cyclable sur Paseo Xaman-Ha - 7 km / 4.4 mi Mahi Golf Course - 7.7 km / 4.8 mi Xaman Ha Aviary - 8 km / 4.9 mi Paseo del Carmen - 8 km / 5 mi Founders Park - 8.3 km / 5.2 mi Quinta Avenida - 8.3 km / 5.2 mi Playa del Carmen Maritime Terminal - 8.4 km / 5.2 mi The nearest airports are: Cozumel Intl. Airport (CZM) - 29.6 km / 18.4 mi Cancun Intl. Airport (CUN) - 63.4 km / 39.4 mi The preferred airport for Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only is Cancun Intl. Airport (CUN). Spoken Languages Portuguese English Italian French Spanish Know Before You Go: Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). Fees: Pet fee: USD 150 per pet, per stay Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Checkin Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Special Checkin Instructions: This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Checkin Time: 3:00 PM Checkin End Time: anytime Checkin Minimum Age: 18 Checkout Time: 12:00 PM
Hotel policies:
Check-in: 3:00
Check-out: 12:00
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, MX