Eterna Tulum

Know Before You Go

• Clothing is optional at this property.
• Pool access available from 7:00 AM to 11:00 PM.
• Children 18 years old and younger are not permitted at this property.
• Only registered guests are allowed in the guestrooms.
• A car is not required for transportation to and from this property.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
• Fees: Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5) Early check-in fee: MXN 400 (subject to availability) Late check-out is available for a fee (subject to availability) The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Mandatory Fees

• and Taxes: You'll be asked to pay the following charges at the property.
• Fees may include applicable taxes: Deposit: MXN 2000 per accommodation, per stay Service fee: MXN 20 per accommodation, per night A damage deposit of MXN 2000 will be collected before check-in.
• We have included all charges provided to us by the property.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, mobile payments, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Cashless transactions are available Long-term renters welcome Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Special Checkin Instructions

• The front desk is open daily from 7:00 AM - 11:00 PM.
• Guests will receive an email within 72 hours before arrival with check-in instructions.
• The front desk is staffed during limited hours.
• Information provided by the property may be translated using automated translation tools.