Terasu Riviera Maya Hotel & Spa Luxury Edition, en Xcaret

Know Before You Go

• Reservations are required for massage services and spa treatments.
• Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• No pets and no service animals are allowed at this property.
• Contactless check-in and contactless check-out are available.
• Fees: Fee for cooked-to-order breakfast: approximately MXN 180 to 250 for adults, and MXN 180 to 250 for children Airport shuttle fee: MXN 2300 per vehicle (roundtrip, maximum occupancy 4) Airport shuttle fee per child: MXN 2300 (roundtrip), (up to 17 years old) The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Safety features at this property include a fire extinguisher
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Special Checkin Instructions

• The front desk is open daily from 6:00 AM - 10:00 PM.
• To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation.
• Prior to arrival, guests must complete online registration with the property via a secure link.
• Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.
• Guests will receive an email within 24 hours before arrival with check-in instructions and an access code.
• The front desk is staffed during limited hours.
• Information provided by the property may be translated using automated translation tools.