Sandman Hotel & Suites Kelowna

Renovation

• The property will be renovating from July 25 2025 to August 1 2026 (completion date subject to change).
• The following areas are affected: Front desk Hallway Lobby Select guestrooms

Renovation

• work will only be conducted during business hours on weekdays.
• Every effort will be made to minimize noise and disturbance.

Know Before You Go

• Children 14 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section).
• Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
• Fees: Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay) Service animals are exempt from fees The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Mandatory Fees

• and Taxes: You'll be asked to pay the following charges at the property.
• Fees may include applicable taxes: Deposit: CAD 250 per accommodation, per stay We have included all charges provided to us by the property.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and mobile payments; cash is not accepted Mobile payment options include: Google Pay and Apple Pay This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions

• Front desk staff will greet guests on arrival at the property.
• Information provided by the property may be translated using automated translation tools.
• For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.