Theoxenia Caldera Hotel

Know Before You Go

• Cash transactions at this property cannot exceed EUR 500, due to national regulations.
• For further details, please contact the property using information in the booking confirmation.
• This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
• Reservations are required for massage services and spa treatments.
• Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• Some facilities may have restricted access.
• Guests can contact the property for details using the contact information on the booking confirmation.
• A car is not required for transportation to and from this property.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
• Fees: Airport shuttle fee: EUR 30.00 per room (one-way) Late check-out is available for a fee (subject to availability) Rollaway bed fee: EUR 25.0 per day Pool fee: EUR 25 per person per night Credit card charges are subject to a surcharge The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Mandatory Fees

• and Taxes: You'll be asked to pay the following charges at the property.
• Fees may include applicable taxes: A tax is imposed by the city and collected at the property.
• This tax is adjusted seasonally and might not apply year round.
• Other exemptions or reductions might apply.
• For more details, please contact the property using the information on the reservation confirmation received after booking.
• A tax is imposed by the city: From 1 November - 31 March, EUR 1.50 per accommodation, per night A tax is imposed by the city: From 1 April - 31 October, EUR 5.00 per accommodation, per night We have included all charges provided to us by the property.

Checkin Instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve rollaway/extra beds and sofa beds This property accepts credit cards, debit cards, and cash Cashless transactions are available Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Guests have access to the restaurant, pool, spa, and fitness facilities at the adjacent partner hotel, Aressana Suites from April to October.

Special Checkin Instructions

• This property offers transfers from the ferry terminal and airport (surcharges may apply).
• To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation.
• The front desk is open daily from 8:00 AM - 11:30 PM.
• If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation.
• Guests planning to arrive outside of normal check-in hours will receive an email within 72 hours before arrival with check-in instructions and key retrieval information.
• The front desk is staffed during limited hours.
• For any questions, please contact the property using the information on the booking confirmation.
• Information provided by the property may be translated using automated translation tools.
• Guests should notify this property in advance of their anticipated arrival time.