Ban Sainai Resort

Know Before You Go

• Pool access available from 8:00 AM to 7:00 PM.
• One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
• Alcohol is not served or permitted at this property.
• Contactless check-out is available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
• Fees: Fee for full breakfast: approximately THB 400 for adults and THB 200 for children Airport shuttle fee: THB 700 per vehicle (one-way) Late check-out is available for a fee (subject to availability) Rollaway bed fee: THB 1500.0 per day The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• Guests must contact this property in advance to reserve onsite parking and high chair
• This property accepts credit cards, debit cards, and cash
• Heating is not provided
• Onsite parties or group events are strictly prohibited Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
• This property does not allow or provide any pork products on the premises.

Special Checkin Instructions

• This property offers transfers from the ferry terminal, airport, and train station (surcharges may apply).
• To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation.
• To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation.
• If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation.
• Guests must contact the property in advance for check-in instructions.
• Front desk staff will greet guests on arrival at the property.
• For any questions, please contact the property using the information on the booking confirmation.
• Information provided by the property may be translated using automated translation tools.
• Construction is underway nearby until Nov 30, 2025 During the green season (May 1 - October 31), dinner will be served via room service.
• This property does not allow children 11 and younger to stay in the Grand Lake View Cottage.
• Additional fees of THB 500 apply to children 6-11 years old for breakfast when sharing existing bedding.