Kagoshima Sunamushi Onsen Ibusuki Hakusuikan

Know Before You Go

• The seasonal pool will be open from July 11 to August 31. Pool access available from 9:00 AM to 6:00 PM.
• Hot springs access available from 3:00 PM to midnight.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ).
• Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• Guests with tattoos are not able to use the onsite public bathing facilities.
• Fees: Late check-out is available for a fee (subject to availability) An in-room refrigerator is available for an additional fee A fee will be charged for use of certain facilities The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Mandatory Fees

• and Taxes: You'll be asked to pay the following charges at the property.
• Fees may include applicable taxes: A bathing tax, collected at the property, may be charged.
• The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations.
• Please note that further exemptions may apply.
• We have included all charges provided to us by the property.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Guests must contact this property in advance to reserve access to the hot springs and access to the public bathing facility
• This property accepts credit cards and cash
• Safety features at this property include a fire extinguisher and a smoke detector
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions

• The front desk is open daily from 7:00 AM - 10:00 PM.
• To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation.
• If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation.
• Guests must contact the property in advance for check-in instructions.
• The front desk is staffed during limited hours.
• For any questions, please contact the property using the information on the booking confirmation.
• Information provided by the property may be translated using automated translation tools.
• Please note: This property's restaurants require dinner reservations at least 72 hours prior to check in for groups of 2 or more guestrooms.
• Otherwise, guests will be seated separately.
• Guests booked in Half Board rates must check-in by 8 PM to receive dinner.