Riviera Mackay

House Rules

Children welcome No pets, service animals welcome No smoking No parties or events

Know Before You Go

• Only registered guests are allowed in the guestrooms.
• Parking height restrictions apply.
• The property is professionally cleaned.
• Contactless check-in and contactless check-out are available.
• Fees: Uncovered self parking fee: AUD 7 per day Uncovered extended parking fee: AUD 7 per day Early check-in fee: AUD 50.00 (subject to availability) Late check-out fee: AUD 50.00 (subject to availability) Crib (infant bed) fee: AUD 10.0 per stay Credit card charges are subject to a surcharge of 1.9 percent The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Mandatory Fees

• and Taxes: You'll be asked to pay the following charges at the property.
• Fees may include applicable taxes: A damage deposit of AUD 200.00 will be collected before check-in.
• We have included all charges provided to us by the property.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Onsite parties or group events are strictly prohibited Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has indicated there is a smoke detector on the property Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property is professionally cleaned Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions

• The front desk is open during the following times: Monday - Friday: 9:00 AM - 5:00 PM Saturday - Saturday: 9:00 AM - 5:00 PM Sunday - Sunday: 9:00 AM - 4:00 PM To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation.
• Prior to arrival, guests must complete online registration with the property via a secure link.
• Guests will receive an email within 48 hours before arrival with check-in instructions and lockbox information.
• Front desk staff will greet guests on arrival at the property.
• For any questions, please contact the property using the information on the booking confirmation.
• Information provided by the property may be translated using automated translation tools.
• Reception hours are 10 AM-2 PM on public holidays.