Hyatt Ziva Cancun

Rooms

have private balconies. LED televisions are provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, an outdoor tennis court, and a steam room. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Dining

Enjoy Asian cuisine at Moongate, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 8 bars/lounges. Business, Other Amenities Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite. Attractions Distances are displayed to the nearest 0.1 mile and kilometer. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.1 km / 0.1 mi Gaviota Azul Beach - 0.2 km / 0.1 mi Cancun Convention Center - 0.6 km / 0.4 mi UltraMar Ferry Terminal - 0.6 km / 0.4 mi Forum By The Sea Mall - 0.7 km / 0.4 mi Forum Beach - 0.7 km / 0.4 mi Plaza Caracol Mall - 0.7 km / 0.4 mi Caracol Beach - 0.7 km / 0.5 mi Nichupté Lagoon - 0.8 km / 0.5 mi Chac Mool Beach - 1.3 km / 0.8 mi Playa Ancha - 1.5 km / 0.9 mi Cancun Golf Club at Pok Ta Pok - 2.6 km / 1.6 mi Tortuga Beach - 3.3 km / 2.1 mi La Isla Shopping Mall - 3.8 km / 2.4 mi El Sol de Cancun - 3.8 km / 2.4 mi The nearest airports are: Cancun Intl. Airport (CUN) - 23.9 km / 14.8 mi Tulum Intl. Airport (TQO) - 177.2 km / 110.1 mi Spoken Languages English Spanish Know Before You Go: Contactless check-out is available. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). Mandatory Fees and Taxes: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: MXN 85.40 per accommodation, per night We have included all charges provided to us by the property. Checkin Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation Guests must contact this property in advance to reserve rollaway/extra beds This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorize the guest's credit card prior to arrival. Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom. Special Checkin Instructions: It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools. All guests, including children, are required to present a valid government-issued ID card at check-in. Checkin Time: 3:00 PM Checkin End Time: anytime Checkin Minimum Age: 18 Checkout Time: 12:00 PM