Renaissance by Sulo

Renovation

• The following facilities are closed seasonally each year.
• They will be closed from September 15 to July 5: One of the swimming pools The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday: Indoor pool

Know Before You Go

• If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one.
• To learn more, you can reach out to the property via the contact details included on your booking confirmation.
• The property may charge for this assistance, even if you end up cancelling your reservation.
• All arrangements are solely between the property and yourself.
• The seasonal pool will be open from June to September.
• Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• No pets and no service animals are allowed at this property.
• Fees: Fee for buffet breakfast: approximately KZT 8000 for adults and KZT 4000 for children Airport shuttle fee: KZT 12000 per vehicle (one-way, maximum occupancy 3) Early check-in is available for a fee (subject to availability) Late check-out is available for a fee (subject to availability) Rollaway bed fee: KZT 7000.0 per day The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards and cash
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Special Checkin Instructions

• This property offers transfers from the airport (surcharges may apply).
• To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation.
• Front desk staff will greet guests on arrival at the property.
• Information provided by the property may be translated using automated translation tools.