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Rooms
Make yourself at home in one of the 287 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Amenities
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a steam room, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Dining
Enjoy international cuisine at Ventanas, one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 poolside bars. Business, Other Amenities Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this property consist of a conference center and 2 meeting rooms. Attractions Distances are displayed to the nearest 0.1 mile and kilometer. Mamitas Beach - 0.2 km / 0.1 mi Pier Navega - 0.2 km / 0.1 mi Quinta Alegría Shopping Mall - 0.2 km / 0.1 mi Quinta Avenida - 0.2 km / 0.1 mi Playa del Carmen Main Beach - 0.3 km / 0.2 mi Calle Corazón - 0.5 km / 0.3 mi Calle 12 - 0.5 km / 0.3 mi Nuestra Senora del Carmen Catholic Church - 0.7 km / 0.4 mi Frida Kahlo Museum - 0.8 km / 0.5 mi Mario Villanueva Stadium Madrid - 0.8 km / 0.5 mi 3D Museum of Wonders - 0.8 km / 0.5 mi Riviera Gran Casino - 0.9 km / 0.6 mi Super Chedraui Selecto Avenida 10 - 0.9 km / 0.6 mi Central Square - 0.9 km / 0.6 mi Chabad Playa del Carmen - 1 km / 0.6 mi The nearest airports are: Cozumel Intl. Airport (CZM) - 34.6 km / 21.5 mi Cancun Intl. Airport (CUN) - 56.2 km / 34.9 mi Tulum Intl. Airport (TQO) - 105.6 km / 65.6 mi Spoken Languages English Spanish Know Before You Go: Pool access available from 8:00 AM to 8:00 PM. Guests under 18 years old are not permitted at this adults-only property. Contactless check-in and contactless check-out are available. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). Checkin Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Some water is reused through a grey water recycling system Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Special Checkin Instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Checkin Time: 3:00 PM Checkin End Time: anytime Checkin Minimum Age: 18 Checkout Time: 11:00 AM
Hotel policies:
Check-in: 3:00
Check-out: 11:00
AVENIDA CONSTITUYENTES NUMBER 1, GONZALO GUERRERO, 77710 PLAYA DEL CARMEN, QUINTANA ROO, MX