Hotel Colonial San Agustin

Know Before You Go

• Reservations are required for spa treatments.
• Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
• Fees: Airport shuttle fee: USD 35 per vehicle (one-way, maximum occupancy 3) Nearby parking fee: USD 21 per day (299 ft away; open 7:00 AM to 7:00 PM) Pet fee: USD 15 per pet, per stay Service animals are exempt from fees Credit card charges are subject to a surcharge of 8 percent The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Mandatory Fees

• and Taxes: You'll be asked to pay the following charges at the property.
• Fees may include applicable taxes: You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%.
• A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.
• We have included all charges provided to us by the property.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions

• This property offers transfers from the airport (surcharges may apply).
• To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation.
• Front desk staff will greet guests on arrival at the property.
• For any questions, please contact the property using the information on the booking confirmation.
• Information provided by the property may be translated using automated translation tools.
• The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.