The Plaza Hotel Almaty

Know Before You Go

• If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one.
• To learn more, you can reach out to the property via the contact details included on your booking confirmation.
• The property may charge for this assistance, even if you end up cancelling your reservation.
• All arrangements are solely between the property and yourself.
• One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Fees: Fee for buffet breakfast: approximately KZT 5000 for adults and KZT 5000 for children Airport shuttle fee: KZT 10000.00 per room (one-way) Airport shuttle fee per child: KZT 10000.00 (one-way), (up to 14 years old) Rollaway bed fee: KZT 8500 per day The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Safety features at this property include a fire extinguisher

Special Checkin Instructions

• This property offers transfers from the airport (surcharges may apply).
• Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
• Front desk staff will greet guests on arrival at the property.
• Information provided by the property may be translated using automated translation tools.