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Rooms
Make yourself at home in one of the 195 individually decorated guestrooms, featuring minibars and espresso makers. Your Select Comfort bed comes with down comforters and premium bedding.
Rooms
have private balconies or patios. Private bathrooms with showers feature rainfall showerheads and hair dryers.
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor pools, a sauna, and a fitness center. Additional amenities at this hotel include concierge services, babysitting (surcharge), and an arcade/game room.
Dining
Enjoy Mexican cuisine at Cocina, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee. Business, Other Amenities Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of a conference center and 3 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours). Attractions Distances are displayed to the nearest 0.1 mile and kilometer. Playa del Carmen Main Beach - 0.1 km / 0.1 mi Mamitas Beach - 0.1 km / 0.1 mi Super Chedraui Selecto Avenida 10 - 0.6 km / 0.4 mi Coco Beach - 0.6 km / 0.4 mi Quinta Avenida - 0.7 km / 0.4 mi Playa Avenida Colosio - 0.7 km / 0.5 mi Mario Villanueva Stadium Madrid - 0.8 km / 0.5 mi Pier Navega - 0.9 km / 0.6 mi Quinta Alegría Shopping Mall - 1.1 km / 0.7 mi Calle Corazón - 1.4 km / 0.8 mi Calle 12 - 1.4 km / 0.9 mi Nuestra Senora del Carmen Catholic Church - 1.6 km / 1 mi Frida Kahlo Museum - 1.7 km / 1 mi 3D Museum of Wonders - 1.7 km / 1 mi Playa 88 - 1.7 km / 1.1 mi The nearest airports are: Cozumel Intl. Airport (CZM) - 36.9 km / 22.9 mi Cancun Intl. Airport (CUN) - 55.4 km / 34.4 mi Tulum Intl. Airport (TQO) - 107.2 km / 66.6 mi Spoken Languages German English Italian French Spanish Know Before You Go: Pool access available from 7:00 AM to 7:00 PM. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Cashless payment methods are available for all transactions. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). Fees: Fee for cooked-to-order breakfast: approximately USD 27 for adults and USD 27 for children Airport shuttle fee: USD 302 per person (roundtrip) Airport shuttle fee per child: USD 302 (roundtrip), (from 5 to 12 years old) Pet fee: USD 30.25 per accommodation, per night Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 100.00 per night Christmas Day (December 25) Gala Dinner per adult: USD 120 Christmas Day (December 25) Gala Dinner per child: USD 60 (from 5 to 12 years old) A tax is imposed by the city: USD 3.39 per accommodation, per night Sanitation services: USD 2 per night Resort fee: USD 35 per accommodation, per night The resort fee includes: Beach loungers Bicycle storage Fitness center access In-room bottled water In-room coffee In-room safe Lending library access Pool access We have included all charges provided to us by the property. Checkin Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless transactions are available Parties and events (including family gatherings, birthday parties and weddings) are allowed on site; maximum attendees: 100 Safety features at this property include a fire extinguisher, a smoke detector, window guards, and outdoor lighting This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Special Checkin Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort. The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only. Checkin Time: 3:00 PM Checkin End Time: midnight Checkin Minimum Age: 18 Checkout Time: 12:00 PM
Hotel policies:
Check-in: 3:00
Check-out: 12:00
38 St And The Beach, Playa del Carmen, MX