Whales Bay Hotel

House Rules

Children welcome No pets, service animals welcome Smoking permitted

Know Before You Go

• The seasonal pool will be open from May 01 to October 31. Pool access available from 9:00 AM to 10:00 PM.
• Reservations are required for massage services and spa treatments.
• Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
• The property is professionally cleaned.
• Guests can access their rooms with a mobile device.

Mandatory Fees

• and Taxes: You'll be asked to pay the following charges at the property.
• Fees may include applicable taxes: A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights.
• This tax does not apply to children under 13 years of age.
• We have included all charges provided to us by the property.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has indicated there is a smoke detector on the property
• Safety features at this property include a fire extinguisher, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property is professionally cleaned

Special Checkin Instructions

• The front desk is open daily from 8:00 AM - 11:00 PM.
• To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation.
• Guests will receive an email within 48 hours before arrival with check-in instructions.
• The front desk is staffed during limited hours.
• Information provided by the property may be translated using automated translation tools.