Residence AlpenHeart Hotel

Know Before You Go

• One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• Fees: Rollaway bed fee: EUR 20.0 per night The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Mandatory Fees

• and Taxes: You'll be asked to pay the following charges at the property.
• Fees may include applicable taxes: A tax is imposed by the city: EUR 0.50 per person, per night.
• This tax does not apply to children under 15 years of age.
• Tourism fee: EUR 4.00 per person, per night A tourism fee is imposed by the city and collected at the property.
• The fee is EUR 1.1 for the first bedroom per night, and increases by EUR 1.1 per night for each additional bedroom.
• We have included all charges provided to us by the property.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions

• The front desk is open daily from 8 AM - 9 PM.
• To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.
• If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation.
• Guests must contact the property in advance for check-in instructions.
• The front desk is staffed during limited hours.
• For any questions, please contact the property using the information on the booking confirmation.
• Information provided by the property may be translated using automated translation tools.
• Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
• Dinner service ends at 8 PM.