Sandos Caracol Eco Resort

Rooms

have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, 5 hot tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Dining

Satisfy your appetite at one of the property's 7 restaurants. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars. Business, Other Amenities Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite. Attractions Distances are displayed to the nearest 0.1 mile and kilometer. Chun-Zumbul (diving site) - 0.7 km / 0.5 mi Playa Xcalacoco - 1 km / 0.6 mi Gran Coyote Golf - 2 km / 1.2 mi Punta Esmeralda Beach - 2.8 km / 1.7 mi Playa 88 - 3.5 km / 2.2 mi Guadalupe Church - 3.8 km / 2.4 mi Playa Avenida Colosio - 3.9 km / 2.4 mi Coco Beach - 4.5 km / 2.8 mi 28 de Julio Square - 4.7 km / 2.9 mi Super Chedraui Selecto Avenida 10 - 4.8 km / 3 mi Quinta Avenida - 4.8 km / 3 mi Mario Villanueva Stadium Madrid - 4.9 km / 3 mi Playa del Carmen Main Beach - 5.2 km / 3.2 mi El Camaleón Mayakoba Golf Course - 5.9 km / 3.7 mi Temazcal Natura - 8.4 km / 5.2 mi The nearest airports are: Cozumel Intl. Airport (CZM) - 39.9 km / 24.8 mi Cancun Intl. Airport (CUN) - 52.3 km / 32.5 mi Tulum Intl. Airport (TQO) - 111 km / 69 mi Renovation The following facilities or services will be unavailable from May 11 2026 to June 11 2026 (dates subject to change): One of the dining venues Spoken Languages English Italian Spanish Know Before You Go: A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31. Only registered guests are allowed in the guestrooms. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). Fees: Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Sanitation services: MXN 85 per night A damage deposit of MXN 5000 will be collected before check-in. We have included all charges provided to us by the property. Checkin Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Special Checkin Instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children. Checkin Time: 3:00 PM Checkin End Time: 11:30 PM Checkin Minimum Age: 18 Checkout Time: 12:00 PM