Hotel East 21 Tokyo

Know Before You Go

• The seasonal pool will be open from July to September.
• One child 6 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ).
• Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• Some facilities may have restricted access.
• Guests can contact the property for details using the contact information on the booking confirmation.
• Parking height restrictions apply.
• Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
• Fees: Fee for buffet breakfast: approximately JPY 3630 for adults and JPY 1500 for children Airport shuttle fee: JPY 1200 per person (one-way) Airport shuttle fee per child: JPY 600 (one-way), (from 6 to 12 years old) Self parking fee: JPY 1500 per night (in/out privileges) Facilities fee: JPY 2000 per person and includes use of: sauna; swimming pool; fitness facilities The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

Mandatory Fees

• and Taxes: You'll be asked to pay the following charges at the property.
• Fees may include applicable taxes: A city tax may be collected at the property.
• The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate.
• Please note that further exemptions may apply.
• For more details, please contact the property using the information on the reservation confirmation received after booking.
• We have included all charges provided to us by the property.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Children aged 3 and under are not permitted in the seasonal outdoor pool.
• The seasonal outdoor pool is open from 10 AM-5 PM (last entry by 4 PM), July 19 - August 31, 2025, and 1-5 PM (last entry by 4 PM), September 1-30, 2025. The seasonal outdoor pool is open only to guests aged 16 and older from 6-10 PM (last entry by 9 PM), June 28-September 30, 2025. Health club facilities (indoor pool, fitness center, sauna, spa tub) are available only to members (surcharge; must be age 18 or older).
• Guests who wish to access these facilities must pay an initial health club member fee as well as the yearly membership fee.
• Non-members are not permitted to use the health club facilities.

Special Checkin Instructions

• Front desk staff will greet guests on arrival at the property.
• For any questions, please contact the property using the information on the booking confirmation.
• Information provided by the property may be translated using automated translation tools.
• Children ages 0-3 are not permitted in the seasonal outdoor pool.
• Access to the night pool is available for guests ages 16 and older only.
• This property offers airport shuttle pickup and drop off service from Haneda and Narita Airport.
• Check-in times vary by room type.
• Guests booked in room types indicating 9 PM check-in should arrive at that time.
• Meals are not included in the room rate for children ages 6 and younger included in the reservation.