Hotel Cartagena Plaza

Renovation

The following facilities or services will be unavailable from June 3 2026 to July 15 2026 (dates subject to change): Fitness facilities

Know Before You Go

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in.
• If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID.
• If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent.
• Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Up to 4 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• Contactless check-in and contactless check-out are available.
• At check-in, guests must provide a record of full COVID-19 vaccination.
• Guests providing vaccine records must have received complete COVID-19 vaccination at least 12 days prior to check-in.

Mandatory Fees

• and Taxes: You'll be asked to pay the following charges at the property.
• Fees may include applicable taxes: You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%.
• A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia.
• This exemption applies only to tourist package bookings (accommodation plus other travel services).
• We have included all charges provided to us by the property.

Checkin Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a smoke detector and a security system

Special Checkin Instructions

• This property doesn't offer after-hours check-in.
• To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation.
• Guests will receive an email within 48 hours before arrival with check-in instructions.
• Front desk staff will greet guests on arrival at the property.
• At check-in, guests must provide a record of full COVID-19 vaccination.
• Guests providing vaccine records must have received complete COVID-19 vaccination at least 12 days prior to check-in.
• Information provided by the property may be translated using automated translation tools.